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Senior Manager Advanced Analytics
[April 2020 to June 2021]
- Shaped a data-driven digital channel strategy (aimed at improving customer engagement with digital channels)
- Communicated analyses to influence company direction in all aspects of customer experience and customer journey
- Grew analytics team from small supplemental group to thought leaders in the digital channel operations space
- Portfolio manager of several Agile product teams delivering customer data products: data collection and quality management, data engineering, data modelling (in AWS framework), & data analysis and business intelligence visualizations
- Supported deployment of several production data science models at scale (NLP categorization, propensity of content engagement, customer churn, operational forecast models)
- Work with lines of business to determine modelling requirements, resource allocations, and iterative approach to delivery of analytics solution to support business needs
- Coaching data professionals and managers across multiple team
Data Science Lead
[June 2018 to April 2020]
- Managed multiple data science projects against aggressive timelines
- Hired, supervised, trained, and provided growth feedback for all members of my team
- Led deployment of production-ready data science solutions: a product recommendation engine (Logistic Regression, GBDT) and customer intent prediction application(Random Forest, NN)
SENIOR DATA Scientist
[September 2017 to June 2018]
- Using click stream analytics, devised and implemented predictive models to minimize customer churn and convert into product enhancements for SAAS offerings (Python, R)
- Built scalable technical solutions and automated interactive BI dashboards for supply chain group (PySpark, SQL, Bash, Tableau)
Lead Data Management Specialist
[June 2015 to September 2017]
- Led data stewardship responsibilities and custom query requests across lines of business
- Collaborated with software and data engineers to implement and deploy strategic solutions and data remediation strategies
- Performed model-tuning of predictive analytics models within patient care sector (i.e., predictive mortality, length of hospital stay, likelihood of complications during hospital stay)
TECHNICAL DATA ANALYST
[September 2014 to June 2015]
- Conducted time series analyses to automate resource distribution based on past sales (Python, R)
- Created dashboards to present sales analysis trends to leadership and stakeholders (VBA)
- Mediated data integrity issues between the vendors and internal departments (Python, SQL)
RESEARCH ASSOCIATE
[January 2012 to August 2014 ]
- Led research efforts to study the neural-biological underpinnings of cognition and decision-making
- Programmed multiple iterations of our computerized experiments (in Python, R, MATLAB, Bash), & integrated innovative new technologies into our tasks (e.g., eyetracker, dynamometer)
- Completed ad hoc hypothesis testing of experimental data (Logistic Regression, Pearson correlation) using distributed computing solutions over extensive datasets
- Hired, trained, and supervised all research assistants which were executing the experiments
DATA ANALYST
Children’s Healthcare of Atlanta
[October 2010 to August 2011]
STATISTICS TUTOR
[October 2010 to August 2011]
RESEARCH ASSISTANT
[August 2009 to August 2011]
Ashleigh Kitchens 